All you Need to Know about MS Dynamics CRM’s IoT Feature

 

The Internet of Things (IoT) is not just a technology trend. For most of the enterprises, it is also a good data gathering prospect. IoT integration is the latest and most enthralling Microsoft Dynamics 365 CRM feature. This IoT integration has made it easier for the business organizations to engage their clients and optimize their different kinds of operations. In this article, you will know how Microsoft has incorporated IoT into Dynamics CRM.

MS Dynamics CRM’s IoT Features

1. The Azure IoT Suite

The Azure IoT has been designed to connect devices directly with Microsoft integrated solutions. It can collect data from the devices and combine the entire information where it is easily compiled and analyzed. The device can be connected via Azure IoT that may include tablets, smartphones or other proprietary mobile systems. A lot of companies use sensors and other smart devices today in order to gather information, which may range from consumer service information to the data present in the equipment. As soon as the data is collected, Microsoft Dynamics 365 CRM takes the complete information and analyzes it thoroughly.

2. Data Analysis through MS Dynamics 365 CRM

Predictive maintenance, remote monitoring, and better security can all be achieved through Azure IoT. But the tool that organizations are most likely to use is Azure Machine Learning. Azure Machine Learning takes the consolidated information that is gathered through Azure IoT and then analyzes it. Insight gained from this analysis can be used in a variety of ways, such as monitoring customer satisfaction or determining when maintenance may be required on equipment.

3. Improving IoT Security

Along with assuring better data, Azure’s IoT also enhances the security. When connected with IoT devices, the devices can be managed conveniently. Once the equipment are logged, necessary changes are made in the network and the web traffic which is pushed through the network can also be monitored. IoT is growing rapidly and the networks are also making it more difficult to secure all its new endpoints. Azure’s IoT places all this information under the control of network administrator so that informed decisions can be taken regarding their infrastructure.

4. Proactive Access and Response

IoT devices gather data at a speed which is far beyond what the business organization can otherwise achieve. Equipment sensors and the field agents are able to provide real-time reporting as well as maintenance data to the company’s system, thus, giving them all necessary information that they require to make any proactive decisions. Faster is the response, the better is the customer service an organization can provide. Improved mobile management makes it easier for the companies to offer a wide array of products, services, and information as needed by the client’s sites along with all the vendors in different geographic locations entirely.

Although it’s an extremely impressive feature, these new IoT tools are one of the many improvements which Microsoft has made. Microsoft remains committed to enhancing both the engagement as well as data analysis of its CRM solution.